The challenge

Very often the customers want to have their individual holdmusic in their IP Office system. They usually deliver the file as MP3 or any other audio format. Avaya describes the format with the following bullet points:

• 8kHz
• 16bit
• Mono
• WAV PCM

It’s the same as needed for Voicemail Pro.

Depending on the IP Office system the holdmusic must not be longer than 90sec (IP500V2) or 600sec (Server Edition).

In this post I will describe how to use the free Audacity audio editor, to convert audio files to meet the needs of IP Office.

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