This post describes you how to use the different status of a hunt group (in service, night service, out of service) as a switch within Voicemail Pro call flows.
Didn’t you have the challenge that the local users should be able to switch between different ways a call should flow through Voicemail Pro? And wouldn’t it be nice if it were possible to do this through a phone button? And furthermore… shouldn’t it be possible to light the button if a chosen condition is set? And all that from different users and phones?
The Challenge – Voicemail Pro client can’t connect
Recently I deployed a fresh IP Office Anywhere release 11.1 to test some new features. While I tried to connect the Voicemail Pro client I figured out that the login always wasn’t impossible. The client showed me the error message that the client “Failed to connect to server”.
Very often the customers want to have their individual holdmusic in their IP Office system. They usually deliver the file as MP3 or any other audio format. Avaya describes the format with the following bullet points:
It’s the same as needed for Voicemail Pro.
Depending on the IP Office system the holdmusic must not be longer than 90sec (IP500V2) or 600sec (Server Edition).
In this post I will describe how to use the free Audacity audio editor, to convert audio files to meet the needs of IP Office.
Some time ago I published a post that describes the new rules a certificate has to follow to be accepted by Apple’s current devices (iPhone, iPad, MacOS PCs). Besides some rules about algorithms and bit length, that are usually met by all certificate authorities, there are some requirements, you will probably not see at first view. A certificate generated later than July 1st 2019 must not be longer valid than 825 days and the certificate must contain the value “Server Authentication” (OID 220.127.116.11.18.104.22.168.1) as Extended Key Usage (EKU).
In my last post I
mentioned that the IP Office certificate authority is able to create
certificates that work with iPhones and other Apple devices. That was only half the truth, because only IP
Office servers (Server Edition or Application Server) on at least release
22.214.171.124 create valid certificates.
You can see Voicemail Pro kind of like a swiss army knife of an IP Office installation. Besides the common functionalities of a voicemail system and those to build automatic assistants, you have the options to read and write several user or group settings.
post I will describe you, how you can configure call forwarding for other users
using Voicemail Pro. This can be helpful for example for assistants who have to
divert the phone of the boss if needed.
In my last post I promised to show you how to use the registry to store settings and to read them. Only with that topic it would be possible to create multiple posts. I will only show you the most important options in short.
read about using classes and created some structure in the code.
In my first version of that tool I created an array, that contains three directories. The tool searches those three directories for files ending with CFG.
By it’s very nature a user doesn’t want to run a program from start to end, but wants to jump between different program parts if needed. That’s why it became clear, that I had to create a main menu to offer several options. Besides the main goal to search for backups and to open them, you will for sure want to be able to adjust some settings and even to just quit the tool.
Recently I faced an interesting problem again,
that I want to share with you. Should you ever have the same problem, I hope
you will find this post and that you can save some time searching for the root
cause. There had been a customer call, that Media Manager plays no recording.
A short look into the recordings page seemed
to be fine. The system showed all made recordings. But as soon as you clicked
the play button the small player window appeared. Unfortunately you couldn’t
hear anything. It looked similar to the following picture with the
exception that the length of the recording has been shown as zero seconds.
In most of my posts I try to have a look into several problems I faced. This can be errors or vague descriptions. But it can also be challenges, where I have to find my own solutions.
In those posts I try to document, what I learned and I hope that I can offer you some kind of value.
During my work it has been necessary several times to have a look into different IP Office backups. Either because some config changes had been done by someone else or to reuse special config ideas from one customer on another’s customer’s system. It has always been a challenge to find the correct backup at the correct location.
That is why I had the idea to build a small tool, that searches for IP Office backups below different paths and presents the result in a nice list. From that list it should then be possible to open the backup,directly.
In the Tek-Tips IP Office forum I recently read about an issue with the latest update of an IP500V2 to the latest 11.0 FP4 SP1. Upgrade fails and during file transfer you can see a HTTP error message “400 Bad Request”.
User splittingcodec found the reason for the issue and posted a workaround. He found out that some files in the Manager’s MemoryCards folder are empty. The solution was to just add some content to those files. For example just use the file name as content and save the files.
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