In the Tek-Tips IP Office forum I recently read about an issue with the latest update of an IP500V2 to the latest 11.0 FP4 SP1. Upgrade fails and during file transfer you can see a HTTP error message “400 Bad Request”.
User splittingcodec found the reason for the issue and posted a workaround. He found out that some files in the Manager’s MemoryCards folder are empty. The solution was to just add some content to those files. For example just use the file name as content and save the files.
The files mentioned by splttingcodec were:
- GUID-D34E8070-85A7-4267-8637-7277A9001AE4.map within the Common\system\primary\WebMgmtEE\selfadmin_help\Cloud\<all language folders> directory
- GUID-353430D7-191F-4115-BFB4-C329139187AA.map within the Common\system\primary\WebMgmtEE\selfadmin_help\Premise\<all language folders> directory
- Version.json within the Common\system\primary\WebMgmtEE directory
Then start the update again and you should be fine.
Thanks again splittingcodec for posting this under https://www.tek-tips.com/viewthread.cfm?qid=1796408
Update: Avaya published a document describing the issue: https://support.avaya.com/ext/index?page=content&id=SOLN342353
Sadfully their workaround is to do the update by recreating the SD card. I like this way to update IPO but it’s not possible if you are remote…
Update: Avaya now updated the informations and offers the wrong files to download: https://support.avaya.com/ext/index?page=content&id=SOLN342353
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